Warranties and Returns

Stock and Custom Bows

We consider our bows to be a long-term investment providing the potential for decades of enjoyment at a great value. We have every confidence that you will be exceedingly pleased with your Bob Lee Bow. However, our bows are backed with a love-it-or-leave-it return policy: If you are not completely pleased with your purchase of a custom or stock bow, return it within 10 days of receipt for a refund minus $150 for payment processing expenses (credit card fees that we pay but are not reimbursed for) and to help defray additional administrative losses. EXCEPTIONS TO OUR STANDARD REFUND POLICY: Bows that have been modified far outside the norm at the customer’s request – including but not limited to handle drills for fishing line rests and stabilizer inserts. These drills could render a bow far less appealing to the general public and, as such, difficult to resell, so customers are encouraged to consider this before ordering handle drills. 

If you cancel your order BEFORE or DURING your bow build, the same $150 fee applies. We ask for your understanding in this matter, and hope to see you as a return customer in the future!

If you purchase a stock bow via our Layaway plans, the following policies apply: For our 6 MONTH PAYMENT PLAN (10% down, 6 monthly payments, if buyer does not pay as scheduled or cancels the purchase, payments received will be refunded EXCEPT FOR the 10% downpayment, which is nonrefundable. For our 3 MONTH PAYMENT (25% down, 3 monthly payments), payments received will be refunded EXCEPT FOR 10% of original invoice amount.

Bob Lee Bows warrants to the original purchaser that its bows are guaranteed to be free from defects in materials and workmanship for a period of TWO YEARS from the date of shipment. Bob Lee Bows warrants that your bow will perform its intended function if used in accordance with the instructions provided. Under this limited warranty, Bob Lee Bows will determine whether the bow is to be replaced or repaired.

Accessories (Quivers, Strings, etc.)

Our accessories are guaranteed to be free of damage, defects in materials or workmanship at the time of arrival to your door. If upon inspection you find an item to be compromised, the following restrictions will apply:

• You are responsible for all return shipping charges unless you received the wrong merchandise or if the merchandise arrived damaged due to shipping. Refund payment method is the same as your original payment method
• Items will not be replaced or refunded when misused or abused
• A 15% restocking fee may apply to accessories if returned merchandise is not in like-new condition

Please use all original packing materials when returning your accessory. Call or email us if you need step-by-step re-packaging instructions. If a bow is returned to us damaged due to insufficient re-packaging, your total refund amount will be adjusted downward, or the bow may be sent back to you with the refund rejected. If the returned bow is damaged due to rough handling by the carrier, you will be responsible for filing a claim with that carrier for the damage cost. Bob Lee Bows is not responsible for lost or damaged merchandise during return shipping. We highly recommend return shipping with UPS, FedEX, or USPS with tracking number and signature requirement for your package.

Please call 903-586-1877 or email sales@bobleebows.com for any questions or concerns regarding returns.